Terms and Conditions

These site terms explain the main rules that apply when you access or use Joya.us Casino, create a player account, play games, participate in promotions, make purchases, request redemptions, or use any related services offered through the website.

By visiting the site, registering an account, or continuing to use the platform, you agree to follow these conditions of use, along with any additional rules posted for specific games, promotions, or features. If you don’t agree, you should stop using the website and services.

Joya.us Casino is a sweepstakes social casino that uses a dual-currency model - Gold Coins (GC) for social gameplay and Sweeps Coins (SC) for sweepstakes-style gameplay and prize redemption eligibility, subject to the platform rules.

Who can use Joya.us Casino (adults only)

The platform is intended for adults. You must be at least the legal gambling age in the place where you are located when you access or use the services.

It’s your responsibility to understand and follow the laws and rules that apply to you, including whether online gambling, sweepstakes promotions, and online prize redemption are permitted in your jurisdiction.

Access may be restricted or unavailable in certain locations. At the time of publication, the site does not accept players located in California, Connecticut, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington, and West Virginia. Players located in Canada are not accepted.

Creating an account: what you agree to provide

When you register, you agree to provide accurate, current information and keep it updated when it changes. This includes details such as your name, address, date of birth, email address, and other information needed to run your account.

Accounts must be registered in your own name. You may only create and use the number of accounts permitted by the operator, and the site may limit or refuse multiple accounts that appear to be connected to the same person, household, device, payment method, or internet connection where doing so is reasonably necessary to protect the platform and promotions.

If you believe your account information is incorrect or you can’t access your account, contact support so the issue can be reviewed.

Identity checks and verification (KYC)

To protect players and meet operational and compliance requirements, Joya.us Casino may ask you to verify your account details before allowing certain actions, including purchases, promotions, and redemptions.

Verification may include requesting documents or information to confirm:

• Your identity and age
• Your address and location
• Ownership of a payment method used on the site
• Other details needed to prevent fraud, chargeback abuse, or account misuse

If requested information isn’t provided, is incomplete, or can’t be confirmed, certain features may be limited until verification is completed.

Your account is personal: keep login details private

You’re responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you authorized it.

Player accounts are personal and can’t be shared, transferred, sold, or used by someone else. You also may not allow another person to play on your behalf, including using your account to claim promotions or meet promotion requirements for someone else.

If you suspect unauthorized access, change your password and contact support as soon as possible.

Purchases, redemptions, and account balances

The site may offer purchase options and redemption functionality as part of its sweepstakes social casino model. Payment methods currently associated with the platform include Visa, MasterCard, and bank transfer, although availability can depend on your location and other factors.

Processing times, limits, verification steps, and availability can vary. Transaction requests may be reviewed before approval, including checks that help confirm identity, payment method ownership, and account activity.

Balances shown on the site are intended to reflect your account status, but they may be adjusted if a reasonable review confirms an error, a duplicate credit, a reversed payment, a chargeback, or another issue covered in these service terms.

Sweepstakes currency basics: GC vs SC

Gold Coins are used for standard social gameplay. They don’t have cash value and aren’t eligible for prize redemptions.

Sweeps Coins are used for sweepstakes-style gameplay and may be eligible for prize redemption under the site’s rules. Prize redemption eligibility can depend on factors such as verification status, account standing, and compliance with the platform rules.

The current minimum redemption threshold is 100 Sweeps Coins, and redemption requests may be reviewed before approval.

Promotions, bonuses, and reward rules (read the offer details)

Promotions can come with additional bonus terms that apply only to that offer. Before claiming any promotion, check the specific promotion rules shown on the site, in your inbox, or on the relevant promotion page.

Examples of promotion conditions may include:

• Eligibility rules (including location restrictions and account status)
• Opt-in or claim steps (such as claiming through your inbox)
• Time limits and expiration dates
• Game restrictions or contribution rules
• Playthrough requirements (the operator may set a playthrough requirement, reported up to 20x for certain activity)
• Limits on how promotions are earned, used, or converted, where applicable

Examples of available promotions may include a signup reward (such as 10,000 GC and 1 SC), daily rewards, and a daily scratchcard promotion that resets at midnight Central Time. The site may also offer a Refer a Friend program where rewards are tied to qualifying activity, such as a required purchase by the referred friend (currently listed as $19.99) and use of a valid referral link.

Promotions may change, pause, or end, and the platform may limit promotions where it reasonably believes the offer is being misused.

Game access and availability can change

Game libraries and features can vary by location, device, and account status. Maintenance, software updates, and technical issues can also affect access.

The platform may add, remove, suspend, or limit games, promotions, categories, tournaments, features, or providers at any time. This includes content supplied by third-party studios, such as BGaming, Booming Games, ELA Games, Gaming Corps, Hacksaw Gaming, Kalamba Games, Playson, Shady Lady, Slotmill, and Vivo Gaming.

Fair play rules: what’s not allowed

Using the platform means you agree to play fairly and follow the platform rules. Prohibited behavior includes:

• Using the site for unlawful purposes
• Providing false, misleading, or stolen information
• Fraud, collusion, or attempts to exploit promotions
• Chargeback abuse or intentionally reversing valid transactions
• Attempting to manipulate games, results, promotions, or site systems
• Using unauthorized software, scripts, bots, automated play tools, or other methods intended to gain an unfair advantage
• Letting another person use your account, or using someone else’s account

The operator may review activity patterns and other signals to help protect the platform, promotions, and other players.

When accounts may be restricted, suspended, or closed

Joya.us Casino may refuse service, limit access, suspend promotions, place transactions on hold for review, or close an account where it reasonably believes that:

• The site terms or promotion rules have been broken
• Verification is incomplete or can’t be confirmed
• Account activity suggests fraud, bonus misuse, collusion, chargeback abuse, or other prohibited conduct
• The platform is required to do so for operational, safety, or compliance reasons

Actions are intended to be proportionate to the issue being reviewed. If you believe a restriction is a mistake, you can contact support to request a review.

Mail-in entry (alternative method of entry) basics

The platform may offer a mail-in entry option that can award Sweeps Coins. When available, requirements can include requesting a postal code displayed on the site, using it before it expires (currently stated as 60 days after being displayed), and mailing from the state matching the address on your account.

Mail-in submissions are subject to the rules posted for that entry method, including formatting and eligibility requirements.

Handling errors, display mistakes, and technical interruptions

From time to time, the site may experience technical issues, including interrupted sessions, game malfunctions, delays, display errors, incorrect balances, pricing mistakes, or bonus-related errors.

When a clear error occurs, the operator may correct it and adjust affected balances, promotions, or outcomes in a fair and reasonable way. If a game round is interrupted or doesn’t complete properly due to a technical problem, the platform may follow provider logs and system records to determine the appropriate resolution.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. Only play with amounts you can afford to lose.

The platform may offer tools or settings that help you manage your play, such as limits or account restrictions. For more information, review the site’s responsible gaming resources at /responsible-play.

Ownership of site content and permitted use

The website’s design, branding, logos, text, and other original materials are owned by the operator or used under license. You may use the site for your personal, non-commercial use in line with these platform rules.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content or software elements without written permission, except where allowed by applicable law.

Third-party providers and external services

Certain games, payment services, identity checks, and technical functions may be provided by third parties. Those services may have their own availability limits, operating hours, and technical requirements.

The operator isn’t responsible for outages or failures caused by third-party systems, although reasonable efforts may be made to restore access and resolve issues.

Limitations of liability (in plain language)

To the extent allowed by applicable law, Joya.us Casino isn’t responsible for losses or damages caused by events outside its reasonable control or by issues such as:

• Connectivity problems, device limitations, or user error
• Unsupported browsers, operating systems, or device settings
• Delays, downtime, or third-party service failures
• Maintenance, software updates, or security-related restrictions
• Misuse of your account, including failing to protect your login details

Nothing in these terms is intended to limit rights that can’t be limited under applicable law.

“As is” and “as available” services (no guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. The operator can’t guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these service terms

The operator may update these terms and conditions from time to time to reflect changes in services, features, legal requirements, or operational needs.

The latest version posted on the website applies from the date it’s published, unless a different effective date is stated. It’s a good idea to review this page periodically, especially before participating in new promotions or requesting redemptions.

Related policies you should review

These conditions of use should be read alongside other relevant site policies and rules, including:

• /privacy-policy
• /sweeps-rules
• Bonus and promotion-specific terms shown on the promotion pages or in your inbox, where applicable
• Cookie and verification-related notices, where applicable

Contact details

Questions about these platform rules or your account can be sent to the support team at support@joyascasino.com.

Using Joya.us Casino comes with shared responsibilities - the operator commits to running the platform with clear rules, and players agree to follow those rules, provide accurate information, and play fairly. Continued access to the website and services means you accept the current version of these terms.